Frequently Asked Questions
I want to apply for a family plan but the portal never asked me for my family member's names.
Use the "previous page" button to go back to the application screen which asks about your household and make sure to select "I have a partner/Spouse" and/or "I have children".
I'm want to apply for benefits, but I don't have a Social Security Number (SSNs) yet.
We no longer use SSNs for enrollment, so that is fine. You will only need your UMass student ID.
Isn't dental part of my student health plan?
No, dental and vision insurance are separate from your student health plan and require a separate application at https://portal.hwtf.org/
Do I use my Wellfleet ID when I go to the dentist?
No, you will use your Altus ID card which you can download at altus.com
I have a family. How can I add them to my dental and vision plans?
Do I need to re-apply for dental and vision every semester?
No, not every semester. You do need to re-apply once per academic year to maintain coverage.
I have a dental appointment scheduled for August 20th. Will I be covered?
It depends. If you were eligible and enrolled last year (plan year 22-23), that coverage is still in place through 8/31/23. If you are a fall 2023 entering grad employee, your earliest date of coverage is 9/1/23.